WEBVTT

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Hey there, welcome! In today's lesson we're

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going to be doing a form completion question

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for the IELTS listening test. Let's have a look.

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So it's going to look a bit like this. This is a

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form completion question and they typically come

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at the beginning of the IELTS listening test.

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So what's going to be our strategy? Well, we're

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going to read the instructions and we're going

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to pay attention to how many words we have to

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write. So we're going to see instructions a bit

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like this. Write no more than two words and or a

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number. So what does that mean? Well, it means

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we

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can write one word like hospitals, two words

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like local hospitals, a number like 60, or even

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two

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words and a number. So 60 local hospitals. But

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we can't write three words, for example, so we

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need

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to pay attention to these instructions. Then we

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're going to make sure to understand the form and

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as

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we're trying to understand the form we're going

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to make notes on the question paper and under

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line

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keywords that help us to understand it. Then we

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're going to predict possible answers while we're

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reading through the questions, remembering that

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the answers come in order but we only get to

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listen once. Now we're going to be prepared to

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answer two questions in a short period of time

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because you might be listening for a long time

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and then suddenly you'll hear the answer for

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question

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six and then a second later the answer for

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question seven. So you need to be prepared to

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hear two

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answers in a very short period of time. Now we

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're going to write the answers on the question

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paper

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and then afterwards we can transfer this to the

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answer sheet later. Or if you're doing the

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computer-based test you can write it on a piece

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of paper or directly into the computer.

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Now practice writing the answers while still

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listening to the audio. With some students I

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see that as soon as they start writing they're

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no longer paying attention to the audio.

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Don't do this. You need to be able to write and

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still be listening to the audio. Okay,

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so let's apply this strategy to the task we're

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going to do today. It's Packham's Shipping

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Agency.

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So we're going to first of all read the

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instructions and we're going to pay attention

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to how many words. So here we have to complete

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the form, write no more than three words and/or

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a number. So in this case we can write three

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words but we couldn't write four words. We're

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going to make sure to understand the form and we

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're going to underline key words. So at the top

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we see it's Packham's Shipping Agency customer

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quotation form. It's important that we pay

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attention to that so that we understand what the

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context of this audio is. Then we're going to

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predict possible answers. So as we're reading

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through we're going to start thinking about what

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the answers could be. So if we look at number

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one we think Jacob and then something. What

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could it

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be? Well it's likely to be a surname or a family

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name. So we're going to take a note of that

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either

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in our heads or we could just write it on the

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question paper. Number two, address to be

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collected

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from something college. Okay so we need the name

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of a college. Something college, Downlands Road.

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And then we've got town Bristol and then a post

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code. So we know we're going to listen out for

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a postcode. Okay then we've got information

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about the size of the container. We've got the

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length

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already there at 1.5 meters. So number four, we

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're going to find a measurement a bit like 1.5

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meters

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around that. And likewise for number five we're

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going to have a measurement. Then below that we

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have the contents. We've got contents being

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closed. Well what else could it be? It's going

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to be an

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item that can fit into a box like this. So it's

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not going to be something like a piano but it

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could

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be something like books or stationery. So for

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six and seven we've got items that can fit in a

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box.

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And then we look at number eight and we see that

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it's going to be an amount of money in pound

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sterling. So we're going to be looking out for

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that information. So we're doing all of this

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before the recording starts to get to prepare

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ourselves well before the audio actually begins.

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Now remember the answers do come in order. So if

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you hear the answer for number three but you

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haven't written your answer for number two yet,

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unfortunately you've missed it and you don't get

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a second chance to listen. You really need to

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pay attention. Now we also need to be prepared

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to

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answer two questions in a short period of time

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like I mentioned. For example we're going to

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learn

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that lesson from this audio which we're going to

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do now. So write down number one to eight on a

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piece of paper and then listen to the audio and

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write down the answers. You will hear a

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telephone

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conversation between a customer and an agent at

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a company which ships large boxes overseas.

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Good morning. Packham's shipping agents. Can I

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help you? Oh yes. I'm ringing to make inquiries

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about sending a large box, a container back home

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to Kenya from the UK. Yes of course. Would you

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like me to try and find some quotations for you?

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Yes that'd be great. Thank you. Well first of

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all

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I need a few details from you. Fine. Can I take

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your name? It's Jacob Mkere. Can you spell your

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surname please? Yes it's M-K-E-R-E. Is that M

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for mother? Yes. Thank you. And you say that you

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will

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be sending the box to Kenya? That's right. And

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where would you like the box picked up from?

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From college if possible. Yes of course. I'll

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take down the address now. It's Westall College.

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Is that W-E-S-T-A-L-L? Yes, college. Westall

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College. And where's that? It's Downlands Road

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in Bristol. Oh yes I know it. And the postcode?

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It's B-S-8-9-P-U. Right. And I need to know the

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size?

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Yes. I've measured it carefully and it's 1.5

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metres long. Right. 0.75 metres wide. OK.

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And it's 0.5 metres high or deep. Great. So I'll

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calculate the volume in a moment and get some

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quotes for that. But first can you tell me, you

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know, very generally what will be in the box?

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Yes. There's mostly clothes. OK. And there's

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some books. OK. Good. Anything else? Yes. There

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's also

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some toys. OK. And what is the total value, do

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you think, of the contents? Well, the main costs

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are the clothes and the books. They'll be about

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£1,500. But then the toys are about another

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£200. So I'd put down £1,700. OK. Let's look

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at the answers together. So number one was M-K-E

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-R-E.

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M-K-E-R-E. Is spelling important? Yes. If you

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spelled it incorrectly, you don't get the point.

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Listen again to the audio. Can I take your name?

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It's Jacob M. Kere. Can you spell your surname,

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please? Yes. It's M-K-E-R-E. Is that M for

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mother? Yes. OK, then. Let's move on to number

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two.

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We needed the name of a college. In this case,

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it was Westall College. W-E-S-T-A-L-L.

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Listen again to the audio. I'll take down the

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address now. It's Westall College. Is that W-E-S

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-T-A-L-L?

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Yes. College. Right, then. What about number

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three? We needed a postcode. The postcode was

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B-S-8-9-P-U. B-S-8-9-P-U. Listen again to the

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audio. And the postcode? It's B-S-8-9-P-U.

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OK, then. We're now looking at information about

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the container. So what was the width of the

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container? Well, there's a few different answers

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. It could be 0.75 metres, which is what I

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presume

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most people did. And you can put an M or you can

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put metres, a bit like the example of the length

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,

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just to the left. And I've just written all of

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the possible answers that would give you the

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point

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here. Listen again. In fact, let's also do

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number five. So here's the answer for number

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five, 0.5

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metres. Listen now to numbers four and five

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together. And you'll notice they come in very

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quick succession. So you need to be paying

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attention. And I need to know the size. Yes,

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I've measured it carefully and it's 1.5 metres

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long. Right. 0.75 metres wide. OK. And it's

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0.5 metres high or deep. OK, then. So what about

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the contents? We had clothes and then we had two

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things. We had some books or some toys for

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number six and seven, and it didn't matter which

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order

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you put them in. I'd put some books first and

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then some toys afterwards because that was the

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order that it came in the recording. But you

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could have had it the other way around. You have

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some

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toys and some books. If you didn't get that,

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listen again to the recording and see why that's

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the correct answer. First, can you tell me, you

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know, very generally what will be in the box?

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Yes, there's mostly clothes. OK. And there's

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some books. OK, good. Anything else? Yes,

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there's also some toys. OK, finally, we needed

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to put an amount of money for number eight.

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What did you put? The answer is 1,700. And we

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don't need to put the pound sign here because

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it's already in the form. Listen again to the

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audio. What is the total value, do you think,

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of the contents? Well, the main costs are the

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clothes and the books. They'll be about 1,500

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pounds. But then the toys are about another 200.

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So I'd put down 1,700 pounds. OK, then,

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in order to practice this, I've prepared a

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little activity. We're going to do a number dict

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ation.

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So I'm going to read out six different numbers

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and I want you to write down what you hear.

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This is going to help you learn some tricky

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things about numbers in English.

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So remember, pause the video if you haven't,

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write down number one to six on a piece of paper

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,

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and then write down what you hear. Are you ready

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? Let's begin. Number one is 07869 949 909.

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07869 949 909. OK, let's look at the answer. It

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's 07869 949 909. OK, let's try number two.

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07 111 22 23 49. 07 111 22 23 49. OK, hopefully

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you wrote down 07 111 22 23 49.

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OK, let's do number three. 0131 222 4942.

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0131 222 4942. OK, hopefully you've written down

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0131 222 4942. OK, number four. 50 pounds 15.

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50 pounds 15. OK, the answer is 50 pounds 15. 50

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pounds 15. Number five. 192 dollars 50.

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192 dollars 50. Hopefully you wrote down 192

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dollars 50. 192 dollars 50. Number six.

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7 842 dollars. 7 842 dollars. 7 842 dollars.

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OK, so let's learn some things that are tricky

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about numbers in English. So, first of all,

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native speakers often say "oh" instead of "zero

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". So, for example, number one I said 07869 949

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909.

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Sometimes they say "zero", sometimes they say "

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oh". You need to be ready for both. Also,

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native speakers often group numbers together,

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like double three triple nine or treble nine.

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For example, in number two I said 07 111 22 23

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49. And then in number three I said 0131 222 49

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42.

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So, be ready for double, triple and treble. Be

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careful between 15 and 50. So, in number four

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I said 50 pounds 15. 50 and 15 sound very

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similar. You need to be prepared to hear the

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difference.

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Also, learn expressions for different currencies

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. So, USD, US dollars, dollars, pounds, pound

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sterling,

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Australian dollars. These phrases might get used

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in your IELTS listening.

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OK, as well as numbers being very important, we

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also need to practice writing down names. So,

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again, write down number one to six on a piece

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of paper. I'm going to spell some names out to

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you.

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The first one is Daniel Fay Lewis. D-A-N-I-E-L F

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-A-Y hyphen L-E-W-I-S.

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D-A-N-I-E-L F-A-Y hyphen L-E-W-I-S. It's Daniel

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Fay Lewis. D-A-N-I-E-L F-A-Y hyphen L-E-W-I-S.

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This thing in the middle is called a hyphen. OK,

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next one. Pierce Brosman. The first name is

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Pierce,

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P-I-A-R-A-S, and the second name is Brosman, B-R

00:15:36.830 --> 00:15:42.480
-O-S-M-A-N. OK, Pierce Brosman. The first name

00:15:42.480 --> 00:15:47.280
is Pierce, P-I-A-R-A-S, and the surname is Bros

00:15:47.280 --> 00:15:54.640
man, B-R-O-S-M-A-N. Pierce Brosman. OK,

00:15:54.640 --> 00:15:59.640
number three is the surname Scorsese. Scorsese,

00:15:59.640 --> 00:16:05.920
S-C-O-R-C-E-S-E. S-C-O-R-C-E-S-E.

00:16:05.920 --> 00:16:15.720
Scorsese, S-C-O-R-C-E-S-E. OK, number four. The

00:16:15.720 --> 00:16:19.520
name is Bond, James Bond. First name, James,

00:16:19.520 --> 00:16:23.840
J-A-M-E-S, and the surname is Bond, B-O-N-D. OK,

00:16:23.840 --> 00:16:28.240
the name is Bond, James Bond. First name, James,

00:16:28.240 --> 00:16:32.550
J-A-M-E-S, and the surname is Bond, B-O-N-D.

00:16:32.550 --> 00:16:37.760
Hopefully written, James Bond. What about number

00:16:37.760 --> 00:16:43.780
five? The first name is Florence, F-L-O-R-E-N-C-

00:16:43.780 --> 00:16:48.960
E, and the surname is Welch, W-E-L-C-H.

00:16:48.960 --> 00:16:55.230
The first name is Florence, F-L-O-R-E-N-C-E, and

00:16:55.230 --> 00:16:59.200
the surname is Welch, W-E-L-C-H.

00:17:00.960 --> 00:17:07.520
Florence Welch, F-L-O-R-E-N-C-E, W-E-L-C-H.

00:17:07.520 --> 00:17:12.400
Florence Welch. Number six, the name is Adelaide

00:17:12.400 --> 00:17:12.400
,

00:17:12.400 --> 00:17:19.510
Adelaide, A-D-E-L-A-I-D-E. The name is Adelaide,

00:17:19.510 --> 00:17:25.600
A-D-E-L-A-I-D-E. So, hopefully you wrote down

00:17:26.320 --> 00:17:30.020
Adelaide. Now, one thing about names in the IEL

00:17:30.020 --> 00:17:33.360
TS test is they love to have corrections. So,

00:17:33.360 --> 00:17:36.490
they'll say, "My name is Daniel Faye Lewis," and

00:17:36.490 --> 00:17:38.960
they'll say, "Is that Faye or Day?" and they'll

00:17:38.960 --> 00:17:42.700
say, "Oh, it's Faye, F-A-Y." So, you need to be

00:17:42.700 --> 00:17:46.000
ready for when there's corrections in the IELTS

00:17:46.000 --> 00:17:48.100
listening test. That's why it's important that

00:17:48.100 --> 00:17:50.080
you don't write the first thing that you hear

00:17:50.080 --> 00:17:53.270
necessarily because corrections are very

00:17:53.270 --> 00:17:57.610
uncommon for both numbers and names. Okay, here

00:17:57.610 --> 00:17:58.240
comes the

00:17:58.240 --> 00:18:01.810
real learning. What we're going to do now is to

00:18:01.810 --> 00:18:04.480
listen and read the tape script. That's going to

00:18:04.480 --> 00:18:06.890
help us learn some of this new vocabulary. Then,

00:18:06.890 --> 00:18:08.800
afterwards, you're going to go over the

00:18:08.800 --> 00:18:09.200
questions

00:18:09.200 --> 00:18:12.100
you got wrong. You're going to make a note of

00:18:12.100 --> 00:18:15.280
some new vocabulary. You're going to recap what

00:18:15.280 --> 00:18:15.440
you

00:18:15.440 --> 00:18:18.600
have learned today, and then you're going to

00:18:18.600 --> 00:18:21.760
plan in your diary to do this test again in one

00:18:21.760 --> 00:18:22.240
to four

00:18:22.240 --> 00:18:26.050
weeks. So, let's start with listening and

00:18:26.050 --> 00:18:30.820
reading the tape script. "Good morning, Packham

00:18:30.820 --> 00:18:31.280
's shipping

00:18:31.280 --> 00:18:34.610
agents. Can I help you?" "Oh, yes. I'm ringing

00:18:34.610 --> 00:18:37.520
to make inquiries about sending a large box,

00:18:37.520 --> 00:18:40.880
a container, back home to Kenya from the UK." "

00:18:40.880 --> 00:18:44.240
Yes, of course. Would you like me to try and

00:18:44.240 --> 00:18:46.860
find some quotations for you?" "Yes, that'd be

00:18:46.860 --> 00:18:50.480
great. Thank you." "Well, first of all,

00:18:50.480 --> 00:18:53.980
I need a few details from you." "Fine." "Can I

00:18:53.980 --> 00:18:57.840
take your name?" "It's Jacob M. Kere." "Can you

00:18:57.840 --> 00:19:02.650
spell your surname, please?" "Yes, it's M-K-E-R-

00:19:02.650 --> 00:19:07.600
E." "Is that M for mother?" "Yes." "Thank you.

00:19:08.400 --> 00:19:11.080
And you say that you will be sending the box to

00:19:11.080 --> 00:19:15.040
Kenya?" "That's right." "And where would you

00:19:15.040 --> 00:19:18.200
like the box picked up from?" "From college, if

00:19:18.200 --> 00:19:22.080
possible." "Yes, of course. I'll take down the

00:19:22.080 --> 00:19:28.270
address now." "It's Westall College." "Is that W

00:19:28.270 --> 00:19:34.000
-E-S-T-A-L-L?" "Yes, college." "Westall College.

00:19:34.880 --> 00:19:38.400
And where's that?" "It's Downlands Road in

00:19:38.400 --> 00:19:43.360
Bristol." "Oh yes, I know it. And the postcode?"

00:19:43.360 --> 00:19:49.510
"It's B-S-8-9-P-U." "Right. And I need to know

00:19:49.510 --> 00:19:53.840
the size." "Yes, I've measured it carefully and

00:19:53.840 --> 00:19:54.240
it's

00:19:54.240 --> 00:20:01.230
1.5 metres long." "Right." "0.75 metres wide." "

00:20:01.230 --> 00:20:07.200
OK." "And it's 0.5 metres high or deep." "Great.

00:20:07.200 --> 00:20:10.740
So I'll calculate the volume in a moment and get

00:20:10.740 --> 00:20:14.880
some quotes for that. But first, can you tell me

00:20:14.880 --> 00:20:15.360
,

00:20:15.360 --> 00:20:17.700
you know, very generally, what will be in the

00:20:17.700 --> 00:20:21.840
box?" "Yes, there's mostly clothes." "OK."

00:20:22.720 --> 00:20:27.320
"And there's some books." "OK, good. Anything

00:20:27.320 --> 00:20:33.040
else?" "Yes, there's also some toys." "OK. And

00:20:33.040 --> 00:20:35.540
what is the total value, do you think, of the

00:20:35.540 --> 00:20:39.680
contents?" "Well, the main costs are the clothes

00:20:39.680 --> 00:20:43.520
and the books. They'll be about £1,500. But

00:20:43.520 --> 00:20:47.920
then the toys are about another £200. So I'd

00:20:47.920 --> 00:20:48.480
put down

00:20:48.480 --> 00:20:53.020
£1,700." I've really enjoyed doing this form

00:20:53.020 --> 00:20:56.240
completion task with you. I hope it's been

00:20:56.240 --> 00:20:58.820
helpful for your IELTS preparation. Best of luck

00:20:58.820 --> 00:21:01.120
with all of your studies and I'll see you in the

00:21:01.120 --> 00:21:02.640
next lesson. Bye then.